Privacy Policy

Last updated: April 2, 2026

This Privacy Policy describes how Cielo Alto Place (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a booking on
https://cieloaltoplace.com (the “Website”) or otherwise interact with us.

By using the Website, submitting an inquiry, or making a reservation, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

Cielo Alto Place is a hospitality property located at Km 57 Marcos Highway, Sitio Mayagay, Tanay, Rizal, Philippines.

For any questions about this Privacy Policy or our data practices, you may contact us at:

2. Information we collect

We collect information that you provide directly to us and information collected automatically when you use the Website.

2.1 Information you provide to us

  • Booking and reservation details: Name, email address, phone number, address, stay dates, number of guests, special requests, and other information needed to process your booking.
  • Payment information: Limited payment-related information (such as payment method, transaction reference, and billing details). Full card details are processed securely by our payment partners and are not stored by us.
  • Contact and inquiry information: Information you provide when you contact us via forms, email, phone, or social media (e.g., name, email, message content).
  • Account information (if applicable): Username, password, and profile details if you create an account on the Website.
  • Comments and reviews: Information you submit in reviews, feedback forms, or comments on the Website.

2.2 Information collected automatically

When you visit or use the Website, we may automatically collect:

  • Technical data: IP address, browser type and version, device type, operating system, referral URLs, and other technical identifiers.
  • Usage data: Pages visited, time and date of visit, time spent on pages, clicks, and other interaction data.
  • Cookies and similar technologies: As described in the “Cookies” section below.

3. Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Website, remember your preferences, and understand how visitors use our services.

3.1 Types of cookies we use

  • Strictly necessary cookies: Required for the Website to function (e.g., session management, security, booking process).
  • Preference cookies: Remember your settings and choices (e.g., language, login status).
  • Analytics cookies: Help us understand Website usage and improve performance (e.g., page views, traffic sources).
  • Functionality and third-party cookies: Used by embedded content or third-party services (e.g., maps, videos, social media, payment gateways).

You can manage or disable cookies through your browser settings. However, some features of the Website may not function properly if certain cookies are disabled.

4. How we use your information

We use the information we collect for the following purposes:

  • To provide and manage bookings: Process reservations, payments, modifications, and cancellations.
  • To communicate with you: Send booking confirmations, pre-arrival information, service updates, and respond to your inquiries.
  • To operate and improve the Website: Monitor performance, troubleshoot issues, and enhance user experience.
  • To personalize your experience: Remember your preferences and tailor content or offers.
  • To ensure security and prevent fraud: Detect and prevent unauthorized or fraudulent activity.
  • To comply with legal obligations: Maintain records required by law, respond to lawful requests, and enforce our terms and conditions.
  • Marketing (where permitted): Send you news, promotions, and offers related to Cielo Alto Place, subject to your consent where required by law. You may opt out at any time.

5. Legal bases for processing (where applicable)

Depending on your location, we may rely on one or more of the following legal bases to process your personal information:

  • Contract: Processing necessary to perform our contract with you (e.g., to manage your booking).
  • Legitimate interests: Processing necessary for our legitimate business interests (e.g., improving services, ensuring security), provided these are not overridden by your rights.
  • Consent: Where required, we will obtain your consent (e.g., for certain marketing communications or non-essential cookies).
  • Legal obligation: Processing necessary to comply with applicable laws and regulations.

6. How we share your information

We do not sell your personal information. We may share your information with:

  • Service providers and partners: Third parties who help us operate the Website and deliver our services, such as:
    • Website and hosting providers (e.g., WordPress, theme and plugin providers).
    • Payment processors and gateways (e.g., PayMongo, Maya, and other WooCommerce-compatible payment providers) to securely process your payments.
    • Email and communication tools used to send confirmations and updates.
    • Analytics and performance tools that help us understand Website usage.
  • Professional advisors: Lawyers, accountants, or consultants where reasonably necessary.
  • Authorities and regulators: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
  • Business transfers: In connection with any merger, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to appropriate safeguards.

7. Third-party services and embedded content

The Website may include links to third-party websites or embedded content (such as videos, maps, social media widgets, or booking/payment widgets). These third parties may collect data about you, use cookies, and track your interaction with their content.

We do not control and are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing any personal information.

8. Comments, reviews, and user-generated content

When visitors leave comments or reviews on the Website, we collect the data shown in the form, as well as the visitor’s IP address and browser user agent string to help with spam detection and security.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture (if any) may be visible to the public in the context of your comment.

9. Data retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services and manage bookings.
  • Comply with legal, accounting, and reporting obligations.
  • Resolve disputes and enforce our agreements.

For example, booking records and related transaction data may be retained for the period required by applicable law. Comments and reviews may be retained indefinitely unless you request their removal, subject to legal and operational constraints.

10. Your rights and choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal and legitimate business requirements.
  • Restriction: Request that we restrict certain processing of your information.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at reserve@cieloaltoplace.com. We may need to verify your identity before responding to your request.

11. International transfers

Our Website and some of our service providers may be located or may process data in countries other than your own. By using the Website and providing your information, you acknowledge that your information may be transferred to and processed in such countries, which may have different data protection laws than your country of residence.

Where required by law, we will take appropriate measures to ensure that such transfers comply with applicable data protection requirements.

12. Security

We implement reasonable technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

13. Children’s privacy

The Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information where required.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

15. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at: